If you need to cancel your order, you may do so before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team as soon as possible with your order number. We process cancellations within 1-2 business days, and your refund will be issued to your original payment method within 5-7 business days after cancellation confirmation.
Please note that we cannot cancel orders that have already been packaged and handed over to our shipping carriers. In such cases, you may need to wait until you receive the package and then initiate a return following our standard return policy.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Certain items are not eligible for return, including personalized or custom-made products, and items marked as final sale. Please check the product description before making your purchase if you are unsure about return eligibility.
Once we receive your returned item and inspect its condition, we will process your refund. The time frame for this inspection process is typically 3-5 business days after we receive your return. Approved refunds will be credited to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error. If you received a discount or promotion on your original purchase, the refund amount will reflect the discounted price paid.
For payments made via credit or debit card, refunds will be processed to the original card used for payment. For other payment methods, we will contact you to arrange an alternative refund method if necessary.
If you haven't received your refund within the expected time frame, please first check your bank account or credit card statement again. Some banks or payment processors may take additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists after contacting your financial institution, please reach out to our customer service team with your order number and payment details. We will investigate the matter and work with you to resolve it promptly.
In rare cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method with your consent.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.
Crown League Caps
Address: 240 54th Avenue North, Nashville, TN
Email: [email protected]
Phone: +1 676-363-6277
We value your satisfaction and strive to make every shopping experience with Crown League Caps positive and hassle-free. Thank you for choosing our products.
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